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Retailers make returns harder in a costly mistake

An accountant argues that retailers are making the return process more difficult for customers, a strategy he claims is a significant business error.

1 publisher · 1 article · first seen 4 Oct 2026 · updated 2d ago

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1 publisher has covered this in 1 article since 4 Oct 2026. The Guardian US published first, on 4 October at 14:00 UTC.

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Sources

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  1. Retailers are making returns harder. A carpet seller taught me why that’s a mistake | Gene Marks The Guardian US ·

In this story

  • Gene Marks
  • Jerry Crawford
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